Privacy Policy | masters-roofing

Masters Roofing Co. (“Masters Roofing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, www.mastersroofingky.com.

1. Information We Collect

When you submit a form through our website, we may collect:

First name and last name
Email address
Phone number
Property address
City and ZIP code
Information about the roofing or exterior services you are requesting
Any additional information you choose to provide

We may also collect limited technical information automatically through the website, such as IP address, browser type, device type, and pages visited, including through cookies or analytics tools if used on the site.

2. How We Use Your Information

We use the information we collect to:

Respond to estimate requests and customer inquiries
Contact you regarding inspections, estimates, scheduling, and requested services
Provide customer support
Maintain business and project records
Improve our website and customer experience
Protect against spam, fraud, or misuse of our website

3. How We Share Information

We do not sell your personal information.

We may share your information only as reasonably necessary with service providers that help us operate our website or business, such as:

Website hosting providers
Website form processing providers
Email service providers
Customer relationship management (CRM) or lead management tools
Analytics or security vendors

We may also disclose information when required by law or when reasonably necessary to protect our rights, property, or safety.

4. Communications From Masters Roofing

If you contact us or submit a request through our website, we may contact you by phone, text message, or email regarding your inquiry, estimate request, appointment, project, or related customer service matters.

You may request that we stop non-essential communications at any time by contacting us directly. If we send promotional emails, those emails will include an unsubscribe option.

5. Cookies and Analytics

Our website may use cookies or similar technologies to improve website functionality, analyze website traffic, and improve user experience. You can manage cookie preferences through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the personal information submitted through our website. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information submitted through our website for as long as reasonably necessary to:

Respond to your request
Provide services
Maintain project and business records
Comply with legal, tax, insurance, or operational requirements

8. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Masters Roofing Co. This includes SMS messages for customer care, account notifications, promotions, marketing, etc. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.mastersroofingky.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. Your Choices

You may contact us to request that we update or delete information you previously submitted, subject to any legal, insurance, or record-retention obligations that may apply.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Masters Roofing Co.

5462 S Hwy 393
Crestwood, KY 40014
Phone: (502) 241-0982
Email: info@mastersroofingky.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.